BT accused of 'bullying' customers over digital landline switch

· Politics · United Kingdom

BT has been accused of 'bullying' customers by temporarily cutting off broadband to pressure them to upgrade to a digital landline, as providers race to switch households before a January deadline.

Why it matters：The dispute highlights consumer-protection risks as telecoms globally migrate to internet-based voice services under regulatory deadlines.

Key points

  • BT allegedly cut broadband to pressure upgrades
  • Providers must switch households by January
  • The push is toward voice-over-internet-protocol services

Sources (original reporting)

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