CargoWise customs message delays leave UK and Japan forwarders awaiting clearance

· Logistics · United Kingdom · Japan

CargoWise users handling British and Japanese customs declarations suffered messaging delays on Wednesday, according to an exclusive report, with the backlog fully cleared the following morning. Customer notifications seen by The Loadstar show WiseTech acknowledged an issue affecting message responses at 10:37am on 28 October. The disruption left forwarders waiting on clearance for declarations submitted through the widely used logistics software platform. CargoWise is a core system for many freight forwarders' customs and documentation workflows, so message delays can stall clearance and create knock-on delays for shippers. WiseTech's acknowledgement and the following day's clearance marked the resolution.

Why it matters：The incident highlights how dependent forwarders' customs workflows are on a single software platform, and how a messaging outage can ripple into clearance delays across markets.

Key points

  • Delays affected British and Japanese customs declarations.
  • WiseTech acknowledged the message-response issue at 10:37am on 28 October.
  • The backlog was fully cleared the following morning.

Sources (original reporting)

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